Owner and Lead Developer
Sep 2011 - Current
Sappsworld Programming
Responsible for the design, development, and deployment of custom software solutions across diverse platforms, including Windows, Linux, Android, and Web environments. Managed the full software development lifecycle, utilizing a wide array of technologies such as .NET, Java, Python, C#, and modern JavaScript frameworks. Oversaw technical architecture, ensuring adherence to coding best practices and collaborating with stakeholders to deliver high-quality, scalable, and robust applications tailored to specific business needs.
Senior Analyst Desktop Support SME
Sep 1997 - Current
CVS Health
Delivered comprehensive in-person and remote technical support for 5000+ end-users, resolving complex hardware, software, and network issues across diverse platforms including Windows, macOS, and mobile devices. Supported a wide range of enterprise applications such as Microsoft Office 365, CRM/ERP systems, and security tools. Developed and maintained scripts (PowerShell, Python) and custom applications to automate routine IT tasks and streamline support processes. Contributed to major IT projects, maintained technical documentation, mentored junior staff, and ensured IT security compliance.
Microwarehouse Worker III
May 1995 - Sep 1997
Avnet, Inc.
Responsible for filling customer orders from inventory, accepting new inventory in to the warehouse, packaging and shipping of customer orders, and training of new employees.
Customer Service
May 1994 - May 1995
ChexSystems, Inc.
Answered calls from financial institutions regarding their prospective client's financial and banking histories specifically pertaining to any past fraudulent activity.
